PRO Approach: Sample Manufacturing Tools & Deliverables
This Process Map outlines the End-to-End External Supply Process for Sales & Operations Planning. PRO’s Process Maps begin with a process flow constructed in BPMN 2.0, with added layers for identified Improvement Opportunities, Best Practices, Value Stream Metrics and segmentation of process steps.
End-to-end Customer Journey Flow
PRO begins every improvement program by conducting an initial analysis of all in-scope processes to understand what is most valuable to your customers. We simplify this information into our one of a kind Customer Journey Map (CJM) tailored to your customer’s experience.
Our CJMs cover the entire customer lifecycle of a given process outlining the highs and the lows and drawing in metrics to measure the success of the customer experience. Along with metrics and flows, PRO captures the psychological impacts the customer experiences along the way.
Improvement Opportunity Identification and Prioritization
As a function of PRO’s initial analysis, we work to identify areas for improvement focusing on the process itself over pure technology enhancements. In a short time, PRO will identify key areas for improvement and boil these into a set of themes that the organization can align to in an effort to reduce overall operating costs.
How Can PRO Help YOU?
PRO’s industry experience, expertise, and the world’s largest repository of leading process workflow templates, benchmark metrics, and improvement opportunities provide timely and dramatic step-change improvements to our customers. We enable companies across almost every industry to realize their full process potential. Find out how we can help you!
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