About Us

PRO Partners with leadership teams to identify operational challenges and deliver change that matters to the organization.  For the past 7 years, our team of Consultants have detected and installed Improvement Opportunities at some of the largest companies in world. Our Partners continue to engage our team to assess and redesign their processes, because when it comes to process, we are the PROs.

Our Approach

We always start with technology-agnostic process analysis and design as the first and most pragmatic ROI-based improvement step. Processes are the inescapable link between people, organizations, and technology.

Nearly all of our clients maintain internal improvement teams for Lean Six Sigma / re-engineering. PRO’s business model is purpose-built to integrate with internal teams and accelerate ROI. from their initiatives. Executive sponsors are increasingly demanding step-change results in areas such as:

  • Moving beyond waste reduction to greater strategic innovation
  • Delivering stretch-goal business cases faster and more reliably
  • Increasing ownership and capabilities of front-line team members
  • Integrating process improvement with regulatory compliance

To guarantee ROI, PRO provides clients with all of our content and tools, without additional cost, as we help clients implement change.

10,000 Hours

In Malcolm Gladwell’s book, Outliers: The Story of Success, he highlights the “10,000 hour rule” that states “ten thousand hours is the magic number of greatness.” In other words, it’s the essential amount of time needed to achieve the level of proficiency associated with world-class expertise.

Each individual on the founding leadership team at PRO has dedicated their career to process design and optimization, logging over 50,000 hours.

“In 1962 The Beatles were playing eight hours per night, seven nights per week. By 1964 acquiring over 10,000 hours of performing they had played over 1,200 concerts together. They sounded like no one else. It was the making of them. By way of comparison, most bands today don’t play 1,200 times in their entire career.”

“In 1968 Bill Gates had access to a university terminal. Gates fed his programming addiction by sneaking out of his parents’ home after bedtime. Gates acquired 10,000 hours through this and other clever teenage schemes. When the time came to launch Microsoft in 1975, he was ready.”

— Gladwell

Meet Our Team


Jim Duffy

Founder & Managing Director

Jim has over 30 years of experience in Business Strategy, Operations, Marketing, and Sales Management. At PRO he partners with the largest firms in the world assessing their operational needs.

Phil Spencer

Founder & Managing Director

Phil Spencer has delivered over 350 projects with financial benefits exceeding $2.5 billion over his 35-year consulting career. Today, he leads PRO’s strategic direction and innovation for our clients.

Ron Laconi

Chief Operating Officer

Ron Laconi has over 30 years of experience in the financial services industry, serving as the President of the Private Client Group for AIG. Today he leads PRO’s operations and supports our clients with practical experience.

Andrew Reckner


Drew was a Partner at The Highland Group and Managing Director of Motum LLC. With PRO, Drew partners with our clients to identify value PRO can deliver.

Tom Lawlor

Managing Director UK

A former banker, educator, and operations manager, Tom has worked for over 15 years across the consulting spectrum. Today Tom works directly with PRO’s clients Executive leadership teams, and is actively working to expand PROs business in the UK and EMEA.

Richard Snyder

Founder & Client Partner

For 18 years, Richard led Client relationship strategy as President of MaguireZay. With PRO he not only established, but constantly improves our Client relationship Strategy.

Jeb Murphy

Client Partner

Jeb has over 20 years experience partnering with C-suite executives across the largest global organizations. He currently supports PRO’s Fortune 500 clientele.

Hilary Stott

Client Partner – UK

Hilary has over 10 years experience partnering with C-suite executives across the largest global organizations. She is currently supporting PRO’s expansion into the UK and EMEA.

Dan Rotert

Senior Director

Dan has held C-level positions and P&L responsibilities for major Financial Services companies over his 24-year career commercial career. With PRO, Dan helps executives and teams at Fortune 500 companies increase organizational effectiveness and revenue.

Jeff Smith

Senior Director

Jeff spent the last 20 years helping Fortune 500 clients profitably achieve strategic service and growth objectives. With PRO, he works closely with senior leaders across all corporate functions driving process and performance optimization.

Gary Szerbin

Senior Director

Gary has over 25 years of business experience assisting clients in all project phases from Analysis and Mobilization to full-scale implementation of improvement solutions. At PRO his project focus includes process re-engineering, change management and organization development.

Our Leaders

All industry and program leaders at PRO are on a similar ‘10,000 hours’ trajectory of process experience. They have come together to build the world’s largest database of process templates and performance metrics.

Beyond process expertise, each PRO leader is a subject matter expert in a particular industry vertical and/or business function. This industry/functional expertise adds continual rigor to the knowledgebase and enables leading practice customization aligned with client needs.

Our Consultants

The typical junior PRO consultant has a technical/analytical degree – usually in engineering, economics – or an MBA. Every new PRO employee goes through rigorous training in business modeling and simulation, as well as problem solving/team building.

How Can PRO Help YOU?

PRO’s industry experience, expertise, and the world’s largest repository of leading process workflow templates, benchmark metrics, and improvement opportunities provide timely and dramatic step-change improvements to our customers. We enable companies across almost every industry to realize their full process potential. Find out how we can help you!
Contact Us

Looking to accelerate your business processes? Contact us to learn about our innovative approach