About Us
PRO Partners with leadership teams to identify operational challenges and deliver change that matters to the organization. For the past 7 years, our team of Consultants have detected and installed Improvement Opportunities at some of the largest companies in world. Our Partners continue to engage our team to assess and redesign their processes, because when it comes to process, we are the PROs.
Our Approach
We always start with technology-agnostic process analysis and design as the first and most pragmatic ROI-based improvement step. Processes are the inescapable link between people, organizations, and technology.
Nearly all of our clients maintain internal improvement teams for Lean Six Sigma / re-engineering. PRO’s business model is purpose-built to integrate with internal teams and accelerate ROI. from their initiatives. Executive sponsors are increasingly demanding step-change results in areas such as:
- Moving beyond waste reduction to greater strategic innovation
- Delivering stretch-goal business cases faster and more reliably
- Increasing ownership and capabilities of front-line team members
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Integrating process improvement with regulatory compliance
To guarantee ROI, PRO provides clients with all of our content and tools, without additional cost, as we help clients implement change.
10,000 Hours
In Malcolm Gladwell’s book, Outliers: The Story of Success, he highlights the “10,000 hour rule” that states “ten thousand hours is the magic number of greatness.” In other words, it’s the essential amount of time needed to achieve the level of proficiency associated with world-class expertise.
Each individual on the founding leadership team at PRO has dedicated their career to process design and optimization, logging over 50,000 hours.
“In 1962 The Beatles were playing eight hours per night, seven nights per week. By 1964 acquiring over 10,000 hours of performing they had played over 1,200 concerts together. They sounded like no one else. It was the making of them. By way of comparison, most bands today don’t play 1,200 times in their entire career.”
“In 1968 Bill Gates had access to a university terminal. Gates fed his programming addiction by sneaking out of his parents’ home after bedtime. Gates acquired 10,000 hours through this and other clever teenage schemes. When the time came to launch Microsoft in 1975, he was ready.”
— Gladwell
Meet Our Team
Jim Duffy
Founder & Managing Director
Jim has over 30 years of experience in Business Strategy, Operations, Marketing, and Sales Management. At PRO he partners with the largest firms in the world assessing their operational needs.
Phil Spencer
Founder & Managing Director
Phil Spencer has delivered over 350 projects with financial benefits exceeding $2.5 billion over his 35-year consulting career. Today, he leads PRO’s strategic direction and innovation for our clients.
Ron Laconi
Chief Operating Officer
Ron Laconi has over 30 years of experience in the financial services industry, serving as the President of the Private Client Group for AIG. Today he leads PRO’s operations and supports our clients with practical experience.
Andrew Reckner
President
Drew was a Partner at The Highland Group and Managing Director of Motum LLC. With PRO, Drew partners with our clients to identify value PRO can deliver.
Tom Lawlor
Managing Director UK
A former banker, educator, and operations manager, Tom has worked for over 15 years across the consulting spectrum. Today Tom works directly with PRO’s clients Executive leadership teams, and is actively working to expand PROs business in the UK and EMEA.
Richard Snyder
Founder & Client Partner
For 18 years, Richard led Client relationship strategy as President of MaguireZay. With PRO he not only established, but constantly improves our Client relationship Strategy.
Jeb Murphy
Client Partner
Jeb has over 20 years experience partnering with C-suite executives across the largest global organizations. He currently supports PRO’s Fortune 500 clientele.
Hilary Stott
Client Partner – UK
Hilary has over 10 years experience partnering with C-suite executives across the largest global organizations. She is currently supporting PRO’s expansion into the UK and EMEA.
Dan Rotert
Senior Director
Dan has held C-level positions and P&L responsibilities for major Financial Services companies over his 24-year career commercial career. With PRO, Dan helps executives and teams at Fortune 500 companies increase organizational effectiveness and revenue.
Jeff Smith
Senior Director
Jeff spent the last 20 years helping Fortune 500 clients profitably achieve strategic service and growth objectives. With PRO, he works closely with senior leaders across all corporate functions driving process and performance optimization.
