PRO is viewed as a trusted partner by the Utilities industry because we deliver operational results. Our industry experience, expertise, and the world’s largest repository of leading process workflow templates, benchmark metrics, and improvement opportunities provide timely and dramatic step-change improvements to our customers.

To date, PRO has partnered with some of the largest electric and gas utilities. Our clients recognize a need for a process-first approach. This is largely due to challenges with workforce scheduling, uniqueness of services required by customers, and regulatory requirements.

Gas & Electric Utility Case Study

A leading utilities company tried several reorganizations to improve workflow, but issues remained. PRO’s business case addressed organizational issues from Scheduling to Delivery. With the client, PRO developed and executed a six-month implementation plan that achieved targeted goals.

Work Orders Process

End-to-end process flow describing Work Orders, Scheduling, and Assignment of Work This flow outlines key process faults and across six key process phases:

• Receive / Enter / Process Orders in System
• Review / Reshuffle / Assign / Dispatch Orders
• Work Orders / Emergency Orders
• Closeout Order / Bill Client as Necessary
• Transition to Other Shifts
• Process Emergency Orders