PRO begins every improvement program by conducting an initial analysis of all in-scope processes to understand what is most valuable to your customers. We simplify this information into our one of a kind Customer Journey Map (CJM) tailored to your customer’s experience.

Our CJMs cover the entire customer lifecycle of a given process outlining the highs and the lows and drawing in metrics to measure the success of the customer experience. Along with metrics and flows,  PRO captures the psychological impacts the customer experiences along the way.

Standardization for the sake of standardization is never the goal. Available – or unavailable – systems, products produced, languages, geography and time zone differences can all drive allowable and perhaps even necessary process variance. Per project complexity or requirements, PRO will identify where unintended or unnecessary variance imposes greater risk, excess capacity, decreased productivity, lower quality, unmet SLAs, extended cycle times or other costly inefficiency or customer experience impacts.

PRO’s industry experience, expertise, and the world’s largest repository of leading process workflow templates, benchmark metrics, and improvement opportunities provide timely and dramatic step-change improvements to our customers. We enable companies across almost every industry to realize their full process potential. Find out how we can help you!