RESEARCH

Over the past 25 years, PRO has created the world’s largest knowledge-base of leading process templates across all industries and functional areas. Our knowledge-base allows our internal team partners to start with “the answer in sight” on every process improvement project, often reducing the analysis and design cycle by 75%.  Examples of PRO’s knowledge-base IP include:

  • Best Practices Workflows – to drive innovation, often adding a focus on growth
  • Benchmark Metrics – to create motivational stretch goals/KPI’s that combine ‘internal’ best demonstrated performance with external benchmarks
  • Improvement Opportunities – which tend to repeat themselves across companies and industries, thereby creating more immediate quick-hit ROI
Our Knowledgebase at Work

Some of our Industry & Functional Research is Available in the Click-Through Guided Tours Below.

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Banking – Commercial Loan Process
Broker Dealer – Collateral Management Process
Contact Center – Customer Issue Resolution Process
Finance – Month End Close Process

Health Plan Operations – Claims Process

Simulation Dashboard: Global Loan Services Future State
Insurance – Claims-Auto Physical Damage
Insurance – New Business Process
Production – Continuous Process Flow
Supply Chain – Sales & Operations Planning Process
Wealth Management – New Business Development

Senior Executives Cite 5 Major Barriers to Capturing Benefits

“PRO interviewed scores of senior client executives that have experienced the three major eras of process improvement: Re-engineering 1985-1995; ERP/Year 2000;
Lean 6 Sigma to uncover lessons learned and best practices. What emerged were the major barriers to ROI, and PRO built its methodology to preempt these pitfalls.”

BARRIER #1

Inadequate content rich perspectives to facilitate redesign ideas
“…start with a clean sheet.”

PRO SOLUTION:

Our firm owns the largest database of improvement ideas, process maps, best practices, benchmarks, and business measures.

BARRIER #2

Poor analytical rigor to clearly understand process performance
“…consistently applied tools are not necessary.”

PRO SOLUTION:

Over 20-handcrafted project tested analytical tools to document process capacity and capability.

BARRIER #3

Limited skills transferred and organization ownership
“…they just borrowed my watch.”

PRO SOLUTION:

Simplified tools and teaching based approach enables rapid intellectual uptake by client staff.

BARRIER #4

Unclear and intangible project benefits“
…the business case is anecdotal.”

PRO SOLUTION:

Comprehensive baseline development to compare to ongoing performance

BARRIER #5

Substantial time demands on client staff
“…do your regular job at night.”

PRO SOLUTION:

Our firm’s entire methodology is based on “examination of the process in action”.

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