Research Based Services

PRO’s name captures our unique consulting business model:

  • A Research knowledge-base of leading edge digital best practice process models that we provide to our internal transformation team partners
  • Combined with an implementation approach that guarantees very rapid implementation of results – which tend to repeat themselves across companies and industries, thereby creating more immediate quick-hit ROI

The key differentiators are a focus on Process as the ‘orchestration layer of our client’s business architecture and integration of process with customer and Information journeys to drive rapid results

Largest Knowledgebase

Over the past 25 years, PRO has created the world’s largest knowledge-base of leading process templates across all industries and functional areas. Our knowledge-base allows our internal team partners to start with “the answer in sight” on every process improvement project, often reducing the analysis and design cycle by 75%.  Examples of PRO’s knowledge-base IP include:
  • Best Practices Workflows – to drive innovation, often adding a focus on growth
  • Benchmark Metrics – to create motivational stretch goals/KPI’s that combine ‘internal’ best demonstrated performance with external benchmarks
  • Improvement Opportunities – which tend to repeat themselves across companies and industries, thereby creating more immediate quick-hit ROI
To guarantee ROI, PRO does not simply sell our content and tools, but rather provides them, at no extra cost, as we work with our internal team partners on Analysis, Design, Execution and development of their Business Process Repository.

Industry-Specific Taxonomies

PRO’s Knowledge-base Contains Industry-specific Customer, Operational, Financial and HR process templates for all major industries. Every template contains not only the digital BPM models, but also industry best practices, benchmarks and likely improvement themes

Rapidly Building the Customer, Information, Process and Risk (CIPR) Taxonomy:

PRO industry and functional templates are like the “Picture on the Puzzle Box,” allowing detailed end-to-end processes to be built in a few days and we quickly
add the customer experience and Information Journeys on top of that Process Scaffolding

Always Start with the Edges of the Puzzle

Examples of PRO’s Industry and Functional Digital Best Practice Business Process Model

Banking – Commercial Loan Process

Broker Dealer – Collateral Management Process

Contact Center – Customer Issue Resolution Process

Finance – Month End Close Process

Health Plan Operations – Claims Process

Health Plan Operations – Claims Process

Insurance – Claims-Auto Physical Damage

Insurance – New Business Process

Production – Continuous Process Flow

Supply Chain – Sales & Operations Planning Process

Wealth Management – New Business Development

How Can PRO Help YOU?

PRO’s industry experience, expertise, and the world’s largest repository of leading process workflow templates, benchmark metrics, and improvement opportunities provide timely and dramatic step-change improvements to our customers. We enable companies across almost every industry to realize their full process potential. Find out how we can help you!
Contact Us

Looking to accelerate your business processes? Contact us to learn about our innovative approach