How We Work
Approach
PRO’s three-step Approach at Process Optimization is most effective in driving comprehensive analysis, establishing significant benefit targets and launching successful implementation plans.
- Identify the step-change mandate in leadership, scope, process and benefit required at no cost
- Accelerated process mapping, data analytics, observations delivering a self-funding business case at a shared cost (self-funding)
- Mobilization to implementation of quick win opportunities, road map to the future state and sustainable results with significant ROI
Analysis & Mobilization
Subjective / Objective (Cost / Capacity Details)
- Focusing Interviews
Functional Views of Strengths & Weaknesses - Initiative Scan
Inventory & Scorecard of Recent & Current Initiatives - Organizational
Leadership Alignment, Readiness for Change,
Skills & Behaviors - Observational
Day in the Life of (DILO), Staple Yourself to…
Accelerated Process Digitization & Analysis
- End-to-End Ready for Simulation
- Deep Dive for Revenue, Cost and Customer Pain
- Best Practices, Benchmarks and Improvements
(IT & Non-IT) - Lover Value Added Task Analysis
Customer Journey Mapping
(Revenue & Pain Point Detail)
- Consumer, Channel & Internal Journey
- Customer Value Model and Thinking / Feeling
- First Step in Ongoing
Visual Management System - Process Linkage to Customer Values and Needs
Opportunity and Business Case Documentation
- Benefit Logic (linking levers to financial impact)
- Cash Flow (payback schedule)
- Business Case and Mobilization Plan
- Stakeholder Engagement Strategy
Subjective / Objective (Cost / Capacity Details)
- Focusing Interviews
Functional Views of Strengths & Weaknesses - Initiative Scan
Inventory & Scorecard of Recent & Current Initiatives - Organizational
Leadership Alignment, Readiness for Change,
Skills & Behaviors - Observational
Day in the Life of (DILO), Staple Yourself to…
Accelerated Process Digitization & Analysis
- End-to-End Ready for Simulation
- Deep Dive for Revenue, Cost and Customer Pain
- Best Practices, Benchmarks and Improvements
(IT & Non-IT) - Lover Value Added Task Analysis
Customer Journey Mapping
(Revenue & Pain Point Detail)
- Consumer, Channel & Internal Journey
- Customer Value Model and Thinking / Feeling
- First Step in Ongoing
Visual Management System - Process Linkage to Customer Values and Needs
Opportunity and Business Case Documentation
- Benefit Logic (linking levers to financial impact)
- Cash Flow (payback schedule)
- Business Case and Mobilization Plan
- Stakeholder Engagement Strategy
Implementation That Will Deliver ROI
PRO’s Business Case initiates the Implementation phase: a shoulder-to-shoulder partnership with our client to change behavior, optimize process and deliver on the ROI in the manner intended in the business case.
Clients recover their investment within the first 12 months after the completion of analysis.
PRO's Self-Funding Guarantee
Our ability to simulate and optimize processes allows for a PRO guarantee that project benefits will cover our fees on every phase of every project often many times over.
PRO’s money back self-funding guarantee is unique in consulting because we offer it on every phase of every project as our business model. Many competitors only put their fees at risk as a tactic to sell a large project.
This performance-based model ensures shared accountability and reinforces our commitment to delivering measurable, lasting results for every client engagement.
